Privacy Policy

1. Introduction

dola4d ("we", "us", "the Company") is committed to protecting the privacy and personal data of all individuals who interact with our platform. We take our data protection obligations seriously and have implemented robust technical, organizational, and procedural safeguards to ensure that your information remains secure, used only for its intended purposes, and handled in full compliance with applicable international data protection standards.

This Privacy Policy is designed to give you complete transparency over our data practices. We encourage you to read it in full. If you have any questions that are not addressed here, please contact our Data Protection team at the email address provided in Section 16.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your overall use of the dola4d Platform.

2. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, IP address, and financial account details.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion.
• "Data Controller" refers to dola4d, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" refers to any third-party service provider that processes personal data on behalf of dola4d under a formal data processing agreement.
• "Cookies" means small text files placed on your device by the dola4d Platform to enable functionality, analytics, and personalization.
• "KYC Data" means identity verification documents including government-issued ID (e.g., KTP), proof of address, and selfie verification images collected as part of the Know Your Customer process.

3. Personal Data We Collect

dola4d collects the following categories of personal data in connection with account registration, platform use, and regulatory compliance:

4. How We Collect Your Data

dola4d collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, or contacting our support team.
• Automated collection: Technical data (IP address, device type, browser information) collected automatically when you access the Platform via our server logs and security moni toring systems.
• Cookies and tracking technologies: Data collected via cookies, web beacons, and similar technologies as you navigate the Platform. See Section 8 for full details.
• Third-party verification providers: Identity and address verification data returned by our KYC service partners during the verification process.
• Payment processors: Transaction confirmation data returned by our banking and e-wallet partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) when you make deposits or withdrawals.

5. Legal Basis for Processing

dola4d processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide you with the services described in our Terms & Conditions — including account management, deposits, withdrawals, and customer support.
• Legal obligation: Processing required to comply with our international operating license conditions, anti-money laundering (AML) obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out to protect the security of our platform, detect and prevent fraud, improve our services, and conduct responsible gaming monitoring — where such interests are not overridden by your fundamental rights.
• Consent: Processing for optional purposes such as marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time by contacting our support team.

6. How We Use Your Personal Data

The personal data collected by dola4d is used exclusively for the following purposes:

• Creating and managing your player account, including authentication and access control.
• Verifying your identity and age (21+ requirement) as part of the KYC process.
• Processing deposit and withdrawal transactions via local Indonesian banks and e-wallets.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and platform abuse.
• Monitoring betting behavior to support responsible gaming tools, including automatic alerts for at-risk players.
• Providing customer support via live chat, email, and WhatsApp.
• Sending transactional notifications, including deposit confirmations, withdrawal status updates, and security alerts.
• Complying with our licensing obligations, including reporting to regulatory authorities where required.
• Improving the dola4d platform through aggregated, anonymized analytics of user behavior.
• Sending promotional communications, where you have opted in to receive them, about bonuses, new games, and special events relevant to the Indonesian market.

7. Data Sharing & Disclosure

dola4d does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

7.1 Trusted Service Providers

We engage carefully selected third-party service providers to assist in operating the Platform. These include KYC verification providers, payment processors, cloud hosting providers, customer support software vendors, and fraud detection partners. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to dola4d.

7.2 Legal and Regulatory Authorities

dola4d may be required to disclose personal data to government agencies, law enforcement bodies, or our international licensing authority where disclosure is mandated by law, court order, or regulatory requirement. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of dola4d's business, your personal data may be transferred to the acquiring entity. We will provide advance notice of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

7.4 Fraud Prevention Networks

To protect against fraud and financial crime, dola4d may share limited identity and transaction data with industry fraud prevention networks. Information shared in this context may be used by other participating organizations to make decisions about account applications and transaction approvals.

8. Cookies & Tracking Technologies

dola4d uses cookies and similar tracking technologies to provide a functional, secure, and personalized experience on our platform. The following cookie categories are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing core functionality.
• Functional Cookies: Store your preferences such as language settings, responsible gaming limits you have set, and display preferences to improve your experience across sessions.
• Analytics Cookies: Collect anonymized data about how players navigate and interact with the Platform. This data is used in aggregate to improve performance and user experience. We do not use analytics cookies to personally identify you.
• Security Cookies: Help us detect and prevent fraudulent access attempts, identify unusual login locations, and protect your account from unauthorized access.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the dola4d Platform. Most modern browsers (Chrome, Firefox, Safari, Edge) provide options to view, manage, and delete cookies stored on your device.

9. Data Security

dola4d employs a comprehensive, multi-layered approach to data security. Our technical and organizational measures include:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using TLS 1.3 / 256-bit SSL encryption.
• Encryption at rest: Sensitive personal data, including KYC documents and financial account details, is encrypted in our databases using AES-256 encryption.
• Access controls: Strict role-based access controls ensure that only authorized personnel with a legitimate operational need can access player personal data. All access is logged and audited.
• Two-factor authentication: Internal systems containing player data require two-factor authentication for all staff access.
• Penetration testing: We commission regular third-party security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident response: dola4d maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay.

10. Data Retention

dola4d retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. Our standard retention periods are as follows:

• Account data and KYC documents: Retained for the duration of your active account plus a minimum of 5 years following account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction to support AML compliance, dispute resolution, and regulatory reporting.
• Support communications: Retained for 2 years from the date of the interaction, or longer if the communication relates to an ongoing dispute or compliance matter.
• Behavioral and analytics data: Retained in anonymized or aggregated form for up to 3 years for platform improvement purposes. Raw, identifiable behavioral data is retained for 12 months.
• Marketing consent records: Retained for the duration of your consent plus 2 years as evidence of your opt-in, in accordance with best practices for consent management.

When personal data reaches the end of its retention period, it is securely deleted or irreversibly anonymized so that it can no longer be associated with any individual.

11. Your Data Rights

As a player on the dola4d platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected].

12. Minors & Age Restriction

The dola4d Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from any individual under the age of 21. During account registration and KYC verification, we take active steps to verify the age of all players.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the payment source where possible. If you believe that a minor has registered an account on our platform, please contact our compliance team immediately.

13. Third-Party Links & Services

The dola4d Platform may contain references to or integrations with third-party services, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While we take care to work only with reputable partners, dola4d is not responsible for the privacy practices of third-party providers. Once you interact with third-party game content or services, your data may be subject to the privacy policies of those providers. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

14. International Data Transfers

As an internationally operated platform serving players primarily in Indonesia, some of your personal data may be transferred to and processed in countries outside Indonesia where our servers, cloud infrastructure, or service providers are located. Where such transfers occur, dola4d ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within our primary operating jurisdiction. These safeguards may include contractual clauses, data processing agreements, and transfers to jurisdictions recognized as providing adequate levels of data protection.

15. Changes to This Privacy Policy

dola4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email and display a prominent notice on the Platform at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the dola4d Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, please discontinue use of the Platform and contact our support team to arrange account closure.

16. Contact Our Data Protection Team

If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact our Data Protection team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the dola4d Platform
• Response Time: We aim to acknowledge all data-related requests within 2 business days and provide a full response within 30 calendar days.